Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Fressingfield Medical Centre


No problems at all

The surgery staff are pretty on it with the questions they ask and they do what they can to maintain continuity and they are accommodating. I believe that you then get more rounded and personal care that way. When receiving the call backs from the team it would be a bit easier if there was a time given as when you are working being free to receive calls at any point can be more challenging. Last week I missed three calls from the doctor, they did leave a message and then I called when able to. I then received a call quickly and it is concerning that it messes them around but not all jobs allow you to have your phone on you at all times.