Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Fressingfield Medical Centre


Call waiting works well

It is a busy surgery but when you call you generally get through straight away but there is a more of a wait, about a week, for regular appointments which are face to face. For urgent issues you speak to a GP or other member of the team and are then called in to the surgery. I like the call waiting system as it has worked well and means you don't have to stay on the line if there is a queue. The only thing that would improve things would be to have additional extended hours to help with fitting appointments around work. The staff are good and I don't mind being asked to go to Stradbroke for appointments if it is necessary but then I drive.