Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Fressingfield Medical Centre


Wonderful reception staff

I know that if I need an appointment on the day I will get one and staff do their very best in every way. It is a little bit more of a wait for non urgent issues but if urgent I've been given appointments. All the staff are fantastic and reception staff are always wonderful. I'm very grateful to have such a great surgery.