Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Fuchsia Home Care


Carers have a poor attitude.

Most of my carers have a poor attitude. A few are pleasant and helpful. My main problem is that they do not stick to their appointment times. Sometimes I am put to bed at 6.30pm and not got up until after 9am. On two weeks in December, the carers did not arrive in time to get me ready to attend my appointments in Icanho. I missed these appointments. Today, I was got up at 8.15am, which was 30 minutes earlier than scheduled. However, I prefer to get up earlier. The carers came round again at 12.15 and then at 3.10, which is 1 and a half hours early. They are expecting to put me in bed between 8.30pm and 9pm this evening. This is far too long to wait to go to the toilet. I have to avoid all drinks in the afternoon and evening.