Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Glemsford Surgery, Sudbury


Unhelpful on the phone

I've found the staff quite rude and unhelpful on the phone. I had previously had cancer and had some blood tests done during covid so was called by doctor with the results but they clearly hadn't read my notes because when I asked if I should be concerned, they said only if you've had cancer! A clear case of notes not being read and quite worrying. More recently I was sent a letter giving me 10 days notice that I was being removed from their patient list after being at the practice for years because they said I was outside their practice boundary. There was very little information in the letter.