Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Lack of continuity

Phoning at 8am for an appointment is a little bit of an issue for me but once through it's fine and just need to get used to the change in the system. I have had a lack of continuity with doctors I'm seeing my 5th for the one issue and it seems to be prolonging the issue. The doctors and nurses are really great individually but there are times when I've had to wait 3 weeks to be seen.