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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury



Staff very good

Both reception and clinical staff are very good. There's the small issue of the phones being very busy in the morning but as a new patient I've been able to get an appointment when needed. I was slightly concerned when with no explanation my medication wasn't available when needed. All I was told was that it was being reviewed but I wasn't even spoken to about it. I was then told I could have it but that they couldn't get it. I started asking other pharmacies and was told that I'd just need to ask for a different size to be prescribed as they were available. Would've been helpful if the pharmacy at the surgery had said this as the time this all took meant I went with out the medication for a while.

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