Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Best doctor ever seen

The doctor I'm seeing is the best I've ever seen, they have time to listen and are interested in solving the problem. Reception have been very good as they ask the right amount of questions to get an appointment. The carpets do really need to be replaced as they are very stained and painting needs to be done as its all looking a little tired and dirty. At times medications haven't been available from the on site pharmacy and I've had to take my prescription to another pharmacy.