Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Perfect

Perfect this morning. I called and surprisingly only had to wait 8 minutes on the phone and then I was given an appointment with a doctor. In the past the telephone consultations have worked well. I feel it would be better to have the pharmacy more separate to the surgery to help with confidentiality so that you can discuss issues without the waiting room hearing everything.