Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Better than it was

Can actually get appointments more easily now and reception staff are more pleasant than they were. The phone system is also better as it now has a queue, rather than having to keep calling back, and it appears appointments are easier to get too. The telephone consultations have worked well in most situations, but they can be difficult as my wife is hard of hearing.