Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Very busy phones

The phones are very busy and when no appointments have been available I've been told to go to A&E for sciatica, on one occasion I was told to ring an ambulance which I don't feel was appropriate. The kids have been unwell a lot this winter and when appointments for them were not available it was suggested we go to hospital, but I do not drive and it is very difficult to get there when it's not 100% necessary. I've been happy with the staff when you do get to see them.