Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Getting appointments isn't easy

Getting through on the phone to the surgery is ok but getting appointments is more difficult. I'm not a fan of the care navigation as I don't like them asking why I need an appointment and what the issues are. Today has been very good, I called up, spoke to the doctor and was given an appointment to see them straight away, so very pleased with how it worked today to get the treatment needed. I do feel a cancer referral took a little time to come. I first raised concerns in summer and it wasn't until Christmas that a referral was made. I'm now having to wait for the treatment after seeing the consultant at Sudbury Health Centre.