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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury



Weekend appointment

Today I had a blood test which easy to arrange but I called the surgery to see a doctor and was offered a phone call but really wanted a face to face appointment. I was able to get an appointment on a Saturday which was great but in 2 weeks time. If I'd waited to see my doctor it would've been nearer 6 weeks. It would've been nice to hear back about my blood test results, I was sort of expecting a call to say all was fine or not but appears you're called only if there's a problem, which can be slightly worrying.

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