Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Takes time

4-5 months ago I came to the surgery to see a GP and was referred for a scan which took a further 4-6 weeks, I then had to wait a further 3 weeks to discuss the scan results but because it was a phone appointment I found it hard to hear everything being said. I've now needed to arrange another appointment with a GP at the surgery for a better explanation of what's going on. Things just take so long, it's so drawn out.