Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Glemsford Surgery, Sudbury


Struggle

I struggle to get appointments with GPs. The wait on the phones when trying to get through to the surgery are long and then I've been cut off, once when talking to staff, and then have to re-join at the back of the queue. Once I do get through I've been given a telephone consultation but to get a face to face with a GP is very difficult normally. Because you can't book appointments ahead it makes it more difficult to plan and I feel that's a real shame. The call session at 12.00 has now been dropped so everyone has to call first thing and we now see whoever is available and not your own GP. The website implies if you get ill later in the day you won't get seen as it says the only time to call is 8am.