Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Staff are good

I've been able to pre arrange an appointment with a doctor so that has been great and I have no issues seeing any of the staff. The change to the layout in the waiting room feels quite cramped but as a surgery I feel that it works well when I need appointments. The waiting area does look tired and the carpet really could do with being replaced.