Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Brilliant

The surgery is brilliant for me however my husband has a different experience as he has struggled to get seen when needed. My asthma is well monitored and when I need an appointment I've been well listened to and been able to arrange appointments for the following day. I have been cut off when calling the surgery and have then had to call again and join the queue again which is frustrating.