Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Appointments are challenging to get

Getting appointments are challenging and I've been told there's nothing available. I have had telephone calls but I would prefer to have a face to face appointment as English is not my first language. It can be difficult to understand medical terminology especially on the phone. I did recently receive a text message that had a different time to the one I was given and I would've been late if I'd gone by the text message.