Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Busy surgery

It's a busy surgery and it is more challenging to get appointments. The nurse appointment I had booked has been cancelled twice so I've been waiting a couple of months now to be seen. I have recently seen a doctor instead which was arranged by the reception team. I've had good support from the doctors, I seen different people but the care has been good although I would prefer better continuity.