Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Good but

The surgery is good and appointments are okay to get but it's not made clear that you won't be seeing a member of the practice team and in fact you're being given a GP+ appointment at the surgery. It was only when I had the appointment that I was told that I needed to go back to my own surgery for the results that I realised I wasn't seeing my own surgery staff. I was happy with the member of staff I saw it's just I feel it should be made clear.