Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Glemsford Surgery, Sudbury


Appointments difficult to get

I've had some difficulty getting appointments as you have to call on the day and are then told to call back the next day or call 111. Sometimes it depends who you speak to with how helpful they are, not all staff are as good as others.