Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Long wait for non urgent appointments

Making the appointments is difficult but I've waited up to a month to see a GP for a non urgent issue. On the day/ urgent issues are easier, although I do find it hard to hear what is said during phone consultations. I have told reception this and this is why I've been given this appointment. Blood tests are difficult to get so I tend to go to Newmarket as it is easier to get appointments. Staff are usually good at running to time but the annual reviews are completed by phone, not a lot of information given unfortunately.