Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Telephone consultations are better for me.

Telephone consultations are better for me. I was given one but wasn't given a time for the call and didn't know who was calling me and then my notes hadn't been read and I had to go over everything whilst feeling there was pressure to be quick. Even though I called at 10.30 in the morning I still got the call back that day. Having to say what the issue is at reception isn't easy and having the additional barrier in front of the desk makes it less welcoming. For quick and urgent issues they do get on with it.