Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Fantastic staff, Anima system does not work.

I had to make a routine appointment for my child at doctors request. I was able to get an appointment quickly but as no choice and not much notice I wasn't able to leave work and pick her up from school in time. I tried calling surgery to either explain and couldn't get through on time. So I went to the surgery myself so as not to waste the appointment. But I now have to rearrange with the same issues? And I still feel I wasted that appointment. There is no way around the system...all the staff were very helpful as always but still doesn't help if you're at work etc please review this system.