Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Glemsford Surgery, Sudbury


Issues getting a blood test

Recently had an issue getting a blood test after coming home from hospital. The consultant asked for it to be done as soon as possible but staff at the surgery didn't read all the notes so said it wasn't needed quickly. I had to keep encouraging them to read further in to the information where the consultant had clearly said what was needed. In the end they did so I was able to get an appointment booked.