Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Service too hard to access

Since the changes were made to Amina system I have found that it is very difficult to get any appointments for things unless you are at near death emergency. The receptionists are different, some very helpful over the phone and others are very rude. Most days there is only one doctor in so I understand that they have a lot of patients who need help but I don’t understand why they are so understaffed and I don’t understand how it worked so much better before the new booking system came in. Also they took away the lady who delt with mental health needs. She was very helpful but they got rid of her.