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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury



Wonderful receptionists

You don't feel frightened to call for an appointment. The receptionists are wonderful always have a smile and you can really talk to them. At times the pharmacy can be a bit slow but advice given has been very good. Sometimes too much information is given which can be difficult to take in.

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