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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury



Reception helpful

I tend to book appointments by calling the surgery, I can get appointments as and when I need them and I mainly get to see the same GP. I spoke to reception staff today and they advised that I should see a GP rather than a nurse. The pharmacy is helpful and flexible getting you what you need.

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