Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Difficult to get an urgent appointment

Its been difficult to get an urgent appointment, when we did get an appointment there was little examination carried out and we then had to return a couple of days later for another appointment. It felt that we were being fobbed off and our concerns dismissed. One of the doctors has been amazing, very reassuring and friendly. The nurse has been lovely too, very good with my son.