Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Friendly kind and approachable

Have struggled to get children's vaccinations on time and they are now overdue, the first time was because a doctor and nurse couldn't be on site at the same time. For GP appointments though you do have to call on the morning to get one which can be frustrating. It would be better if new patients could register online as trying to get to the surgery following a c section and not being able to drive was difficult.