Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Staff very good

Most things are done well, the staff are very good, very friendly and helpful. Registering as a new patient went well. I don't particularly like the on the day system as its not always urgent and I don't always think it appropriate to see the nurse. Repeat prescriptions are normally very good, however, I came in to pick up my normal medications but one of them wasn't there because they said I needed a review. I wasn't made aware of this before I needed the medication and feel I should've been. The pharmacy did sort it all out and I managed to get a review booked for the following week.