Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Clinical advice OK. Everything Else Poor.

Difficult to get through on phone. I have stood at the counter and seen staff chatting while phones ring out. Have twice heard appointment staff advise people to say they have an emergency in order to get same day appointment. Wrote to the practice, they think they are great - though and was advised to go somewhere in an arrogant and defensive letter that failed to address my politely phrased concerns.