Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Glemsford Surgery, Sudbury


I don't feel listened to

It can be a wait of 40 minutes or more to get in to see the doctor. Not always feeling as if quality time is given in the surgery, can feel a bit rushed in the doctors room. Reception staff ask more questions than I would like. Nurse practitioner focused on not smoking a bit too much instead of focusing on what I'd come in for - a chest infection.