Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Glemsford Surgery, Sudbury


Has lost its way.

I have been a patient at this surgery for more than 30 years. It used to be the best doctors' surgery that I had ever attended. However it has lost its way. Using Covid as an excuse, it is now very difficult to get an appointment to see a doctor. I do not appreciate having to discuss my personal problems with a non-medically trained receptionist who decides whether to allow you to be given an appointment to talk to a doctor. You are then required to wait in all morning for a phone call from the doctor, generally a locum who has no knowledge of your medical history. Imagine being a local teenager who needs to see a doctor about what to them is an embarrassing problem. Would you want to have to tell the receptionist (who could be a friend of your parents of the mother of one of your school friends) your problem? With Covid rates in Babergh down to 5 per 100000 I do not think that the pandemic can be used any longer as an excuse for the poor service.