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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GP Federation (Suffolk)



Quick

I had a referral one day from my GP and the very next day I had a call from the service based in Walton offering me my internal scan. I attended within 2 days. My issues was the shear lack of people. There is no reception, just a sign saying to go and sit down. I was on time, but as it had said to be there 10 mins before I was concerned that they may have thought I had not shown up. I could hear someone on the telephone so I yelled out to say I was there. They then came to get me. It just did not feel welcoming. The staff were not particularly 'chatty' to help me feel more at ease. They did however explain everything. I felt fine and was offered a chaperone, although had not come with anyone, so a bit late to ask then! I was just told to contact my surgery in a week if they did not contact me first. Nothing was disclosed, so has made me worry.

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