Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

GP Federation (Suffolk)


Lack of information

Patient called us at HWS thinking they had reached the Bladder and Bowel service. They wished to cancel the order for pads, that they had been told they could do from the Nurse. However, the information they had, had no telephone number on it to assist them to do this. They were unaware that GP Fed ran the service. The team at HWS supplied them with a tel no for the Care Coordination centre.