Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GP Federation (Suffolk)


Little chat

It is mildly disconcerting turning up to a venue with no reception to check you in (At Walton). I had to call out that I was there. Someone eventually came out, who was the assistant to the person who did my scan. There was so little chat, it just made me feel uncomfortable. It was a worry to me already, but I did not feel at ease at all due to the quietness of the visit. Once the scan was done, they just said 'if you hear nothing in 10 days, call your GP.' That was it. Just was a very 'cold' atmosphere.