Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GP Federation (Suffolk)


Wasted GP Plus appointment

I made a GP plus appointment, but following advice from the care navigator on reception we went to the hospital as this would have been the most likely advice. In trying to cancel the GP plus appointment I was told to cancel it with the host surgery, who I contacted and was told it had to be cancelled with the surgery I made the appointment with initially (my surgery). I was then given the GP plus phone number by which time they were closed, this meant that the appointment for an out of normal hours service was wasted. Appointment made with Framfield medical centre and the appointment would have been hosted at Wickham Market surgery.