Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Poor patient service

I am receiving a number of comments/complaints about service offered at the surgery due to number/lack of GP's and number of patients (over 14000). Long delays in getting appointments, staff not helpful due to pressure of work. I would add this is not my surgery. GP Federation offering after hours surgery?? Covering what areas??