Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Some poor communication but GP's empathetic

Disappointed at process of referrals to hospital. Miscommunication about some checkups (eg prescriptions, diabetes side effects). Problems with process of referral for child. Continuous difficulty in getting prompt prescriptions. But GP's are brilliant, so empathetic.