Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Absolute joke.

Though your staff are very friendly and nice, I’m still trying to collect a prescription that I’ve been trying for two weeks to get. I call to find out where it is, and then it isn’t there. I’ve tried twice to collect it from the surgery, the nurses say it is not there yet when I call just before arrival it is there. I’m still without my prescription and I’m about to need it. I’ve been out 6 separate times during a lockdown to try and get it plus numerous phone calls. They seem a joke now.