Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Grove Medical Centre


Waiting too long on the phone- 20 people in queue

Too long wait -20 plus in queue. Mum's anxiety increased, so added to this as I am having to step in to help her. When I called there were 16 in the queue, and I gave up as 10 mins later there were still 13 in queue; I have tried to register her with online booking but I would need to do this as she is not confident with computer access. Increasing marginalisation of elderly.