Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Call back system is a waste of time

It is difficult to get an appointment, calling them at 8am & then waiting in to get a call back if they are unsure on reception if you need appointment. They do not give you a time that they will call you back, which causes problems and then if you do need to go in anyway that is twice the amount of time used up by the doctor. It just seems a waste of time. I would not be happy being prescribed medication without seeing the doctor face to face.