Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Calling at 8am is too early for me

Getting an appointment is difficult as 8am is very early for me to try and get through on the telephone. I have on occasion been able to use the system but they will not allow me to go in the afternoon, which suits me better. Yet I cannot then book for the next day in the afternoon and just tell me I have to call again at 8am. It is very frustrating.