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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre



Trouble getting prescription review

This surgery is really lovely overall. We are however, having real trouble trying to see a GP to explain to my wife about her medication since a diagnosis. She is very worried about if all and we need to know what each thing is for, for insurance purposes. We called the specialist at Ipswich hospital that we originally received the diagnosis from and the secretary told us we would get a call back. That is now 4 weeks ago. (Signpost made)

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