Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Patient confidentiality

Sitting in the waiting area I can hear reception talking to a person standing there and reading out their mobile phone number that they say they have on record. They had asked if they wish to have a text reminder for the appointment. They then state the date and time to the person. This for me breaks patient confidentiality. They need to be aware how their voice carries. They could just write it down instead. I am not even sitting that close to the desk.