Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Good surgery

I do not come to the surgery very often. Most of the time I find I see the Nurse practitioner which has always proven to be appropriate. On one occasion when I needed a referral for an X-ray she told the GP it was urgent and so I did get the referral very quickly. Seen and sorted now. Have had a couple of occasions where reception have been a bit rude to me.