Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Grove Medical Centre


Disparity when you ring later in day

Surgery overall is excellent. There is however a disparity between calling first thing and if you call later in the day. - Ringing in the morning. You wait a little while but it gets answered in a very reasonable amount of time. Today I was triaged too and have now come in for the appointment. - Calling later in the day. I called recently at 3pm and it took 1 1/2 hours to have the call answered. They did apologise and said they had a lot of calls.