Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Now used to the new appointment system

I am now used to the appointment system. You do no know where you will get a call back, but in my experience it has always been within and hour fo my initial call. So you do have to not be doing anything our of the house in that time. Staff are welcoming and seem happy bunch on reception