Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Frustration on the 'phone

I get slightly frustrated on the telephone in the morning, then you get put on a call back list, which can happen as late as 4pm. I have been driving when my 'phone rings, which obviously I cannot answer, then I have missed the first call. They do sometimes try again, but again you just wait and wait and never know a time.